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The Future of Customer Success

Breaking the Fourth Wall of Customer Success

My annual re-watch of Fleabag has me thinking a lot about the concept of breaking the fourth wall. So why does this series keep this…

4 min readDec 21, 2022

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Breaking the Fourth Wall of Customer Success

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Vitally Blog
in
The Future of Customer Success

How to reduce churn with segmented churn analysis

As your user base grows, trends from some of your customers become masked in the overall churn analysis. Learn how to segment your…

6 min readNov 28, 2021

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How to reduce churn with segmented churn analysis

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Vitally Blog
in
The Future of Customer Success

How to send automated customer success emails that don’t suck

You’re a Customer Success Manager, which means you probably send a lot of emails to engage your customers. But are they getting opened…

6 min readNov 28, 2021

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How to send automated customer success emails that don’t suck

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Vitally Blog
in
The Future of Customer Success

Four tips from the experts to lead your Customer Success team remotely

Leading a dispersed Customer Success team isn’t always easy. We talked to top CSMs and CS leaders at companies like Close, Customer.io, and…

8 min readNov 28, 2021

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Four tips from the experts to lead your Customer Success team remotely

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Vitally Blog
in
The Future of Customer Success

How to create a customer health score with four metrics

Health scores are often the backbone of an effective Customer Success team, helping identify healthy and at-risk accounts. In this post…

8 min readNov 28, 2021

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How to create a customer health score with four metrics

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Vitally Blog
in
The Future of Customer Success

These five customer churn prediction mistakes are costing you

Customer churn prediction is hard—we get it. Especially when you consider most customers don’t tell you when they’re unhappy. Here are 5…

8 min readNov 28, 2021

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These five customer churn prediction mistakes are costing you

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Vitally Blog

Vitally Blog

Vitally empowers B2B Customer Success team to create best-in-class customer experiences ft. powerful analytics, automation, & project management capabilities.

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