Published inThe Future of Customer SuccessBreaking the Fourth Wall of Customer SuccessMy annual re-watch of Fleabag has me thinking a lot about the concept of breaking the fourth wall. So why does this series keep this…Dec 21, 20221Dec 21, 20221
Published inThe Future of Customer SuccessHow to reduce churn with segmented churn analysisAs your user base grows, trends from some of your customers become masked in the overall churn analysis. Learn how to segment your…Nov 28, 2021Nov 28, 2021
Published inThe Future of Customer SuccessHow to send automated customer success emails that don’t suckYou’re a Customer Success Manager, which means you probably send a lot of emails to engage your customers. But are they getting opened…Nov 28, 2021Nov 28, 2021
Published inThe Future of Customer SuccessFour tips from the experts to lead your Customer Success team remotelyLeading a dispersed Customer Success team isn’t always easy. We talked to top CSMs and CS leaders at companies like Close, Customer.io, and…Nov 28, 2021Nov 28, 2021
Published inThe Future of Customer SuccessHow to create a customer health score with four metricsHealth scores are often the backbone of an effective Customer Success team, helping identify healthy and at-risk accounts. In this post…Nov 28, 20212Nov 28, 20212
Published inThe Future of Customer SuccessThese five customer churn prediction mistakes are costing youCustomer churn prediction is hard—we get it. Especially when you consider most customers don’t tell you when they’re unhappy. Here are 5…Nov 28, 2021Nov 28, 2021